Understanding your credit rating

Read our explanations and advice on how to manage your credit rating.

In summary:

  • Your credit report is a key tool that lenders review to decide whether or not to approve you for a loan.
  • It provides a combined overview of your credit score and credit rating.
  • You can check, improve, or correct your credit report through Equifax and TransUnion to ensure it accurately reflects your financial habits.

Understanding and managing your credit report is a crucial step toward maintaining good financial health. This tool plays an important role in decisions made by lenders, financial institutions, landlords, and sometimes even employers. It reflects your credit management habits and can influence your ability to get a loan, a credit card, housing, or even the terms you are offered, such as interest rates. By understanding the elements that make up your report, including your credit score and rating, you will be better equipped to identify errors, strengthen your report, and achieve both your short term and long term financial goals.

Explore our explanations and tips to understand what a credit report is and how the 2 credit reporting agencies, Equifax and TransUnion, manage your file.

What is a credit report?

A credit report is a document that brings together various details about your financial situation, including some of your personal information. It is used to identify you, assess your level of debt, and most importantly, determine whether you repay your debts responsibly. A credit report is mainly used by different types of organizations to evaluate your financial reliability before offering you a product or service.

What does a credit report contain?

A credit report includes your personal information (name, date of birth, addresses, current employer), as well as a list of your past and current credit accounts, such as credit cards, loans, and lines of credit. For each account, it shows the amount borrowed, the balance owing, your payment history (on time or late), and your credit rating (for example: R1, R2, R9). The report also lists recent credit inquiries, public records related to your financial standing (such as a bankruptcy), and any lender comments, if applicable. Finally, the credit report includes your credit score: a number between 300 and 900 that sums up your financial reliability and gives lenders a quick reference to assess the risk of lending to you.

5 factors that influence your credit score

 

Based on the information in your credit report and the ratings assigned by your creditors, the credit bureaus give you a score that typically ranges from 300 to 900. A high score indicates a long and positive credit history. You can find more detailed information about these 5 factors that determine your credit score.

  1. Payment history (35%)
  2. Balance due versus your credit limit (30%)
  3. Age of your accounts (15%)
  4. New credit applications (10%)
  5. Number of creditors and variety (10%)

Here is the national credit score distribution for individuals with a credit file at Equifax Canada:

(source: Equifax.ca)

Explanation of credit ratings (R0 to R9)

R0 File is too new to rate. Credit is approved but not yet used.
R1 Pays within 30 days.
R2 Pays within 31 to 60 days.
R3 Pays within 61 to 90 days.
R4 Pays within 91 to 120 days.
R5 Account is more than 120 days overdue but not yet rated «9».
R7 Debts paid at the end of a debt consolidation loan, or voluntary deposit at Court, or any other similar arrangement, such as a consumer proposal.
R8 Repossession.
R9 Bad debt; placed for collection; moved with no forwarding address; bankruptcy.

 

«R» that precedes the number means that it is a revolving credit, such as a credit card or a personal loan. If the debt is an installment sale, like a car loan, the letter will be «I». Additionally, for an open line of credit, the letter «O» is used, and «M» is used for a mortgage.

How is your credit report created?

A credit report is automatically created as soon as you start using credit. This usually happens when you open a credit account, such as a credit card (bank or store), a student loan, a car loan, or a line of credit. Opening certain service accounts, such as those related to phone, internet, or TV services, can also contribute to the creation of your credit report.

There is no need to request it yourself, as the report is created automatically when a lender or service provider reports activity to one of the credit bureaus. If you have never used credit, you may not have a credit report, or it may contain only a limited history, which can make accessing credit more difficult.

Who can access your credit report?

Your credit report can be accessed by certain authorized organizations, with your written consent in most cases. This includes financial institutions, landlords, service providers (phone, internet, electricity), certain employers, insurers, and, in some cases, government or legal authorities. These checks are used to evaluate your creditworthiness and financial reliability. It is important to note that your report is not accessible to people around you (friends, family, or current employer), and your written authorization is still required in almost all situations.

To obtain your credit report

Under the law, you have the right to request a copy of your credit report and your credit score. You can obtain them for free from Equifax by becoming a member at Equifax.ca.

In addition, to obtain your free credit report from TransUnion, you must become a member at TransUnion.ca.

Free access now includes your credit score, which provides an overall assessment of your credit file.

To check your credit report

Once you have received your Equifax and TransUnion credit reports, we invite you to verify the accuracy of the information listed in your credit reports. You will find examples of the information that should be visible following a bankruptcy and a consumer proposal.

To correct your credit report

Under the law, credit bureaus are required to provide accurate information. Therefore, if you notice an error, they must correct it if you provide supporting evidence.

Equifax TransUnion
You must first complete the Consumer credit file update form.

However, if you are unable to fill out and submit the form online, we recommend contacting them:

  1. By phone: 1 800 465-7166 between 8:00 AM and 5:00 PM EST
  2. Alternatively, by mail:
    Equifax Canada Co., National Consumer Relations
    C.P. 190
    Montréal (Québec), H1S 2Z2

Here is Equifax’s website address.

First, they will review and consider the information you provided regarding the dispute. If the initial review does not resolve the issue, they will continue their investigation. This includes contacting the reporter who is disputing the information to review the details. After the investigation, they will present the results to you. Based on those results, they may make changes to your credit file. If the disputed information is found to be accurate, no correction will be made.

They will send you a copy of your updated credit report if any changes are made following the dispute resolution process.

They will also send a revised copy of your report to any company that requested your file within the 60 days prior to the correction. In some cases, this period may exceed 60 days.

You must first complete the investigation request form.

However, if you are unable to fill out and submit the form online, we recommend contacting them:

  1. By phone: 1 800 663-9980 between 8:30 AM and 5:00 PM EST
  2. Alternatively, by mail:
    TransUnion, Consumer Relations Center
    3115 Harvester Road, Suite 201
    Burlington (Ontario), L7N 3N8

Here is TransUnion’s website address.

 

If you have any questions about your credit file, feel free to contact one of our financial restructuring advisors. It’s quick, free, and confidential.